Simplysafes – Ordering Process
Step 1 – Safe Selection
The first part of the process is the choosing of your safe or security product. On each category we have various filters which help simplify the choices available to you.
If you are still unsure on what product to select, please contact our team who will provide excellent advice and recommend the best possible product for you.
Step 2 – Adding to Basket - Delivery
The next step once you have completed the selection process is adding your order to the basket and completing the necessery steps. You will be provided with a few different delivery options such as UK mainland delivery – Free, deliver and position or full service installation.
Please make sure that you choose the correct delivery service for you as some products weigh over 100kg and these can delivered and positoned for you by couriers at an extra cost. If you require more information on this please do not hesitate to contact us.
Step 3 – Customer Details and Payment
Once you have chosen the correct delivery service for you, the next step will be inputting all of your relevant customer details and completing this process with a payment method. Please ensure that your address and customer details are as accurate as possible so it does not delay the delivery process.
We offer different types of payment method such as debit/credit cards, PayPal, bank transfer and even Apple Pay if ordering by mobile.
Step 4 – Order Confirmation and Email
After you have completed the payment method step, you will then receive an order confirmation via email. From time to time we may contact you to obtain further information on your address or delivery type.
We will also keep you updated if there is a change in the specified delivery date in comparison to the front end of the website.
Step 5 – Order Dispatch and Tracking Information
The final step in the order process is the dispatching of your order. We will be notified from our supplier that your order has been sent out and is due for delivery on a certain date.
Once we have this information we can then inform you of this and then provide the courier tracking details to ensure that you will be in on that specific date for delivery.
If you have any questions relating to the order process or any other questions, please do not hesitate to contact us.