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Delivery Information 


UK Mainland

Free Delivery

At Simplysafes we offer free delivery on all our products, delivery times can differ depending on the size, weight and availability of the safe.

Items are delivered between 8am and 6pm Monday to Friday. Note: Heavier items of 100kg and over may only be delivered to the kerbside depending on your location.

Next Day Delivery

Most of our products that are under a specific weight will be delivered next day if they are ordered before the set cut off time from our suppliers. Please see individual product pages for more information.

Items are delivered between 8am and 6pm Monday to Friday. When possible, we will send you tracking information so that you can track your delivery. Note: Heavier items of 100kg and over may only be delivered to the kerbside depending on your location.

Delivery and Position Service

With some of our products it might be beneficial to include the extra delivery and position service with your order. This is because safes over a certain weight will be difficult to move into a property once they have been delivered on a kerbside drop off.

Installation

With an installation order this will normally take slightly longer for the process to be complete. Once the order has been placed, we will be in contact to discuss the process. The installation team will then contact you to arrange the most appropriate date for the installation to be completed.


Other Delivery Areas - Northern Ireland, Scottish Highlands

We can arrange most items to be delivered for an additional charge and the more lightweight items will be dropped off at your door.

These areas include:

  • Scottish Highlands
  • Scottish Islands
  • Isle of Man
  • Isle of Wight
  • Northern Ireland
  • Republic of Ireland
  • Jersey
  • Guernsey
  • Europe

We can arrange for products to be delivered on a deliver and position service and deliver and installation basis if needed to the above locations. Please call one of our friendly sales team.

If an item is out of stock (and therefore will take longer to deliver) you will be notified within 24 hours of delivery (during the working week).

A signature is required on all deliveries. All items dispatched by courier will arrive Monday to Friday, between 8am and 6pm unless a weekend delivery has been selected.


Aborted Delivery

We regret that in the event of an aborted delivery additional charges will be payable to us and are quoted per delivery, as and when they should arise.

An aborted delivery can be due either to missing delivery information such as more steps at the delivery address than originally stated on your order or out of service lifts, inaccessible doors.

If you feel there may be any problems with your delivery or if you are at all unsure regarding delivery of any product on our website please contact us.


Delivery FAQ

Which courier is used for delivery of your items?

All the products we list on our website come in a variety of different weights and sizes. Some couriers handle certain weights and sizes better to get the delivered to you easier. We therefore use a selection of different courier companies.


What time do you deliver?

Deliveries of most items usually take place between 8am and 6pm. There are options on certain products to be delivered on an AM slot for an additional charge. If you have a specific requirement please contact us for further assistance.


How do I help prevent a delivery failure?

When you place an order with us, our checkout page contains a comments box which can be used to let us know of specific information that will help a smooth delivery. If you have selected a delivery and position or delivery and installation service we will need to know information such as which floor the item is to be delivered, floor type and parking availability.


Can you deliver items to multiple addresses?

Should you require items to be delivered to different addresses this can be done by placing a seperate order online for each address. We are also happy to accept orders by phone if you prefer to do this.


Do you have to deliver to my billing address?

We will need your billing address to process your order however we can ship to an alternative address if required. Please note we may need to go through certain security checks on orders prior to shipping to help prevent fraud.

For more answers to your delivery questions please visit our dedicated delivery FAQ information page.


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