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Customer Service

Do you have any questions? We are happy to help you.

General FAQ Customer Questions

Get the answer to your question immediately!

When will my order get delivered? Also will I need to sign for the delivery?

Please check each product for how long it takes to be delivered. Most lightweight items (under 70kg) are delivered next day. We use different couriers to deliver our products and deliveries will take place between 9am and 7pm Monday to Friday.

Heavy items (over 70kg) are usually delivered using a specialist company who will bring the safe into the building - please check each product for more information.

Due to the nature of the items we sell, you will be required to sign for the delivery.

What is a cash rating? Does it mean that is how much the safe will hold?

The cash rating you see on each of the safes is not the amount each safe can physically hold, it is based on the amount of cash your insurer would cover you for overnight storage of cash.

For example a £2,000 cash rating would mean you could store up to this amount overnight. Please check with your insurer about which safe they are happy with and what cash rating they need you to have to cover your policy.

What are your payment options?

At SimplySafes.co.uk you can choose between various payment options. All payment methods are completely secure.

For more information on our payment options go to how to pay.

When will you install my safe?

As soon as we receive your order, we will start working immediately.

Please allow for the delivery time of the safe.
After the safe is delivered to the installation team, we normally install your safe within 1 week.
Our working method is as follows:

1. We contact you by phone to agree on a few things.
2. Preferred dates are discussed, as well as the situation.
3. We prepare the safe for shipping and provide it with additional options (conversion lock, built-in interior option).
4. The safe is delivered to the installation team and is then planned as far as possible on your preferred day.
5. Shortly before delivery, a telephone confirmation including time indication is sent.
6. Our certified team arrives on site and installs the safe.
7. After installation, our After Sales Support team will contact you to check whether everything went as agreed and expected. Something wrong? Let us know and we will take care of it!

What happens if I need to return an item?

In the unlikely event that you need to return an item you must do so with 7 days of the delivery date. To do this you will need to obtain a customer authorization number. Please Contact Us.

My safe will not open even though it says there is enough battery power, what should I do?

Even if the safe says the batteries are not low and the keypad is omitting sounds, we would recommend changing the batteries with brand new ones before calling us.

What does AiS Approved mean on some of the safes?

AiS stands for the Association of Insurance Surveyors, it is a respected body of individual risk control and reduction experts working in the insurance market throughout the UK.

Where you see the AiS logo shown with an image of the safe, that product appears on the AiS list which means you will get the cash and content rating advertised. Some safes shown without the AiS logo may not obtain the full rating.

In all instances we would always recommend speaking to your insurer before purchasing a safe for your peace of mind.

Need help?

Feel free to contact one of our

Phone 0800 026 2677
E-mail  [email protected]
mon-fri 9am - 5pm
Go to contact form