Returning an item
This policy is offered in addition to your statutory rights.
You may return your purchase to Simply Safes for a refund by obtaining a customer authorization number (CAN) within 14 days of the delivery date. To obtain a CAN please e-mail your invoice or order number and reason for return to [email protected]
Please note all returns are subject to the following terms and conditions:
- You must have received a CAN number from our customer service department.
- The product must be in as-new condition, with either original or suitable packaging and with all manuals and accessories.
- You will receive a refund minus our outgoing delivery cost and collection charge and this amount will be confirmed once we have received your email. Please note a restocking charge may also apply to certain items and will be advised to you. If the delivery was free the outgoing cost will be approximately 15% of the total cost of the order, the amount will be advised to you.
Goods will be returned to Simply Safes or another named agent. Any postage and packaging cost incurred on a returned item are for the buyers account and will be non-refundable.
Please allow up to 28 days for refunds to be processed and credited to your account. However we will endeavour to resolve it as soon as possible.
NOTE: Commercial and public sector customers have no automatic right of return without cause (e.g. later than estimated delivery or finding a cheaper alternative). In line with our standard terms and conditions, customers will of course be able to return any product which is missing, wrong or damaged following delivery and customers should notify Simply Safes within 48 hours in these circumstances, following which we will arrange repair or replacement of the relevant product.
- Please ensure the returned product is sent back in the original condition that is was received in.
- Please make sure that any additonal manuals, parts, keys are also returned.
- We are unable to refund the cost of installation after this has been completed.
- We are unable to refund items that have been modified that aren't available online.
- Any additional delivery services that have been paid for by the customer we are not able to refund.
Once your item has been returned to us and is inline with our current guidelines, then a full refund will be processed.