Frequently asked delivery questions
Delivery questions are what we get asked the most and so we decided to put our customers mind at rest by offering a few answers to the questions.
As we receive different questions we will update our website with the answers. If there is anything which you can not see here then please do not hesitate to call us.
When will my order get delivered? Also will I need to sign for the delivery?
Please check each product for how long it takes to be delivered. Most lightweight items (under 70kg) are delivered next day. We use different couriers to deliver our products and deliveries will take place between 9am and 7pm Monday to Friday.
Heavy items (over 70kg) are usually delivered using a specialist company who will bring the safe into the building - please check each product for more information.
Due to the nature of the items we sell, you will be required to sign for the delivery.
Can I track my order?
The process of your order can be tracked in your account, we also send you an email to confirm when you will receive the order. If you do not receive an order confirmation or other emails from us it might be that our email has gone into your junk mail.
What happens if I am out when the item gets delivered?
If the item is sent with a courier and you are not in they will leave a card for you to rearrange delivery. It is also possible you can collect the item from the depot.
You will be contacted by telephone to book in delivery of heavier items this is normally where we offer a deliver and position service. This will be done several days in advance and agreed with you. Please ensure you are available on the agreed date as failure to do so will result in an aborted delivery. If this occurs additional charges will apply.
Do you deliver the item I ordered indoors?
For items delivered by a courier or pallet delivery they will not be brought into the building and will only be delivered to the doorstep. If the building you are in is located in a block of flats then please note it may only be delivered to the ground floor front door.
Heavy items are usually delivered using a specialist company who will bring the safe into the building which we call a deliver and position service - please check each product for more information.
Do you deliver where steps or stairs are involved?
We can deliver where steps or stairs are on the delivery route however it will attract an additional charge. In this instance we will require a site survey document to be filled in so that we can quote you, in some circumstances it will be of assistance for you to provide digital images.
Over the years we have delivered to many sites with different degrees of difficulty so please rest assured we will be able to ensure safe delivery to you.
Can you arrange installation of the item I ordered?
Yes, we have a wide network of specialist companies and installers who undertake this kind of service.
All types of products can be installed, please contact us for a quote. Installation is included on some of the Chubbsafes range - please check each product for more information.
I have ordered multiple items on the same order, will I receive them together?
We sometimes have goods shipped directly from the manufacturer therefore you may receive the items on the same day but with different couriers.
Do we deliver to Highlands and the UK Isles?
Yes, it is possible for us to deliver to these areas of the UK. It normally takes longer to deliver and will in most cases attract an additional delivery charge.
If you would like us to confirm a price you can do this buy clicking on the quote link on each product page. We are constantly updating our website so some products will show the cost to these areas very soon.
Can we deliver products internationally?
Yes, it is possible for us to deliver outside of the UK. Please contact us for a quote.
Will I receive a phone call to let me know when delivery will take place?
On lightweight items or anything sent by courier you will not receive a call, we will inform you by email when you can expect delivery and they will be delivered on weekdays between 9am and 7pm.
If you ordered a heavier item on a deliver and position service or installation then this will be booked in with you over the phone for an agreed day.
What happens if the item I ordered arrives damaged?
In the unlikely event that the item you receive is damaged please ensure you contact us within 24 hours. We will arrange collection and a replacement product to be sent to you.
What happens if I need to return an item?
In the unlikely event that you need to return an item you must do so with 7 days of the delivery date. To do this you will need to obtain a customer authorization number. To obtain a CAN please e-mail your invoice or order number and reason for return to [email protected] For further information view our returns policy here.